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Policies

Ordering, Payment & Shipping Policy
Refund Policy
Privacy Policy
Terms of Use
Ordering, Payment & Shipping Policy

We want your online experience to be enjoyable, simple and successful. We have created an ordering, shipping and payment process to make your life easy. Please review our policies and let us know if you have any questions or concerns by contacting us at buffalosoldierstore@cox.net .

Ordering Methods
Online: www.buffalosoldierstore.com 
Phone: (540) 520-2518 (Monday to Friday, 10am-5pm EST)
Mail: Buffalo Soldier Store, PO Box 271, Salem, VA 24153
Order Status: Email us @: buffalosoldierstore@cox.net

Payment Options 
Online Orders: Paypal: Visa, MC, American Express, Discover

Shipping Policy
Allow 7-10 Business Days for Delivery

Please note: We do not ship orders on Saturday or Sunday or National Holidays.

Shipping Providers: USPS & UPS

In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).

Please Note: Buffalo Soldiers Store reserves the right to change the shipping method at its own discretion and expense. Buffalo Soldier Store is not responsible for delays caused by weather or other natural disasters.

RETURN POLICY

If you are not completely satisfied with your purchase please call customer service at (540) 520-2518 within 10 days of receipt for an exchange or store credit only.  Items must be unwashed, unworn, unaltered and all tags attached.  You are responsible for the shipping cost associated with shipping the item(s) back to us and if exchanged, the cost for the shipment back.

ALL HEADWEAR sales are FINAL due to sanitary reasons.

The Buffalo Soldier Store will replace all damaged/defective merchandise for an identical item. Please call customer service at (540) 520-2518 BEFORE returning any product(s) for instructions. If items are received damaged contact us immediately so we can arrange accommodations.

Privacy Policy
What information is collected?
* When ordering or registering, we ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. 
* We only collect personally identifiable information from you when you register on the site, place an order, respond to communications such as e-mail, or participate in other site features. 
* Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. (You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Use your browser Help menu to learn the correct way to modify cookies on your computer. If you turn cookies off, you won't have access to many features that make our site more efficient and function properly). 
* We may collect information about gift recipients such as name, email address, and shipping address so that we can fulfill the gift purchase. The information we collect about gift recipients is used for purposes of sending the gift and will not be used for other purposes. 

How is the Information used?
We may use the information we collect when you register, make purchases, respond to a survey or any other communication, surf our site, or use certain other site features in the following ways: 
* To personalize your site experience. 
* To better serve you in responding to your customer service needs. 
* To quickly process website transactions. 
* You have the option to opt out of our newsletters sent via email, if not, you will receive them periodically

Is personal information disclosed?
* We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except as outlined below. 
* We use other third parties to provide services such as email delivery, website hosting & credit card processing. When you place an order, we will share your information as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. 
* We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. 
Your email address will not be sold, rented, or traded to an outside party. You will not receive email from an outside party as a result of providing your email address to us.

Security
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number), we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted, both during transmission and once received. No method of transmission over the Internet, or method of electronic storage is 100% secure, however. Therefore, while we strive to use acceptable means to protect your personal information, we cannot guarantee its absolute security.

Terms and Conditions of Use
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users agree that access to and use of the site bufalosoldierstore.com is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions of use, please do not use this site.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of White Water Events (Parent Company to the Buffalo Soldier Store). The collective work includes works that are licensed to White Water Events, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order or purchasing products. You may download or print portions of the material from the different areas of the site solely for your own non-commercial use. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by White Water Events. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
ALL trademarks, service marks, slogans, taglines, product names and trade names used in the site are trademarks or registered trademarks to be exclusively used by White Water Events/Buffalo Soldier Store.

Warranty Disclaimer
This site, the materials and products on this site are provided "as is" and without warranties of any kind, whether expressed or implied. To the fullest extent permissible pursuant to applicable law, Buffalo Soldier Store disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Buffalo Soldier Store does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Buffalo Soldier Store does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Typographical Errors
In the event that the Buffalo Soldier Store product is mistakenly listed at an incorrect price, Buffalo Soldier Store reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Buffalo Soldier Store reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Buffalo Soldier Store shall issue a credit to your credit card account in the amount of the incorrect price.

Third-Party Links
In an attempt to provide increased value to our visitors, Buffalo Soldier Store may link to sites operated by third parties. However, Buffalo Soldier Store has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Buffalo Soldier Store. These linked sites are only for your convenience or information, and therefore you access them at your own risk. Nonetheless, Buffalo Soldier Store seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Indemnification
You agree to indemnify, defend, and hold harmless Buffalo Soldier Store, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Your Consent

By using our site, you consent to our policies.